FAQ’s

Registration

How do I open a trade account?
Please complete the account application provided. We can then open an account for you so you can start placing orders, first orders are on proforma invoice only.

Ordering & Delivery

How long does it take for an order to be processed?
The turnaround time from your order being placed to being delivered is between 3 – 5 working days (working days do not include saturday, sunday or bank holidays).
Is there a restriction on where you can deliver too?
No, we can deliver globally (further charges may be applied for countries outside the UK).

Prices & Payment

Is there a minimum order quantity?
There is no minimum order quantity, you can order a single piece per product reference.

The total order value must reach £1,000 (excluding VAT).
Is there a minimum order value?
Our minimum order is £1,000 (excluding VAT).
How do I make payment?
We accept BACS transfer or cheque as payment. We currently don't accept payment by debit, credit card or paypal.

Returns & Refunds

What is the returns policy?
All returns requests must be made in writing by buyer within seven (7) days after the buyer’s receipt of goods. . Any return for a reason other than seller’s error will be subject to a 15% handling charge.
What if the items arrive damaged?
All claims for damages, shortages, shipping errors and other alleged failures to conform to the buyer’s order must be made in writing by buyer within seven (7) days after the buyer’s receipt of goods. Buyer’s failure to comply with the foregoing constitutes a waiver by buyer of any such claim.
What if some of my items are missing?
All claims for damages, shortages, shipping errors and other alleged failures to conform to the buyer’s order must be made in writing by buyer within seven (7) days after the buyer’s receipt of goods. Buyer’s failure to comply with the foregoing constitutes a waiver by buyer of any such claim.

Bespoke Services

Can I request bespoke pricing?
Our sales team are happy to meet with potential and existing customers, please visit our contact us page.
Can you source additional/specific stock?
Our sales team are happy to meet with potential and existing customers, please visit our contact us page.
Can we collect from your warehouse?
Yes you can collect from our warehouse, but any collections must be agreed with our sales team and with our warehouse, please visit our contact us page.

New! Just arrived

SJP Stash Eau de Parfum Spray 100ml

Marc Jacobs Honey Eau de Parfum Spray 100ml

Davidoff Cool Water Night Dive Eau de Toilette Spray 75ml

Calvin Klein Ck2 EDT Spray 100ml

For account enquiries or more information Please use the form below